Shipping & Return

1. Shipping Methods: We offer several shipping options to our customers, including standard and expedited shipping. The shipping method you select will determine the delivery timeframe for your order.
2. Processing Time: Orders are usually processed and shipped within 1-3 business days after the order has been placed. However, please note that during peak seasons and holidays, processing times may be longer.
3. Shipping Rates: Shipping rates are calculated based on the weight, dimensions, and destination of the package. Shipping rates will be displayed during checkout before you finalize your order.
4. Delivery Timeframe: The delivery timeframe for your order will depend on the shipping method you select at checkout and the destination of the package. Please note that we cannot be held responsible for shipping delays caused by factors beyond our control, such as severe weather conditions, customs delays, or carrier delays.

1. Returns: We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, you may return your item(s) within 30 days of the delivery date for a refund or exchange.
2. Eligibility: To be eligible for a return, your item(s) must be unused, in the same condition that you received them, and in the original packaging. Items that are damaged or not in their original packaging may not be eligible for a return.
3. Refunds: Once we receive your return, we will inspect the item(s) and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. Please note that it may take several days for the refund to appear in your account, depending on your bank or credit card company.
4. Exchanges: If you would like to exchange your item(s) for a different size or color, please contact us within 30 days of the delivery date to arrange an exchange. We will provide you with instructions on how to return the item(s) and process the exchange.
5. Shipping: You will be responsible for paying the shipping costs associated with returning your item(s). Shipping costs are non-refundable, unless the item(s) you received were defective or damaged. If you receive a defective or damaged item, please contact us immediately and we will provide you with instructions on how to return the item(s) and receive a replacement.

If you have any questions about Shipping & Return, You can contact us:

• By email: [email protected]
• By visiting contact page on our website: www.xbau.com/contacts
• By phone: +371 26156622